Bicom Systems’ PBXware is a specialized Linux distribution built upon Gentoo, designed specifically for telephony applications. As a single-purpose distro, its primary function is to serve as a robust telephony platform capable of supporting a variety of Public Switched Telephone Network (PSTN) and Voice over Internet Protocol (VoIP) technologies.
One of the key features of PBXware is its comprehensive suite of telephony services that can be deployed in a unified manner. This includes:
- Enhanced Voicemail: Offering advanced voicemail capabilities, which may include transcription services or integration with other communication tools.
ACD Queues (Automatic Call Distribution): Facilitating efficient call handling and routing to available agents based on predefined rules.
IVR Auto Attendants: Interactive Voice Response systems that allow callers to interact with a pre-recorded message system via telephone keypad or by speech recognition, thus directing calls appropriately without human intervention.
Conference Bridges: Enabling multiple participants in different locations to communicate simultaneously over the phone network.
Music on Hold: Providing entertainment or informative content for callers while they are placed on hold.
Least-Cost Routing: Optimizing call routing to minimize costs by selecting the most economical path for calls.
National and Global Voice Networks: Supporting extensive voice communication networks that can span across countries, enhancing global connectivity.
PBXware’s architecture supports deployment both as a single unit or within a redundant network setup. This flexibility ensures reliability and high availability, which are crucial for telecommunication platforms where downtime can significantly impact operations.
Overall, Bicom Systems’ PBXware is tailored for organizations requiring comprehensive, reliable, and scalable telephony solutions, leveraging the power and customization capabilities inherent in Gentoo Linux to deliver advanced communication functionalities.
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